Helpie FAQ

NO!!! They are certified 100% bamboo cotton (70% bamboo + 30% organic cotton)

Polyester can be found in all Bamboo Velvet/Velour pads, Bamboo Terry pads and Bamboo Charcoal pads.

Our pads are Bamboo Cotton and they are plastic free!

Line dry is best as tumble drying is liable to shrink the pads.

Only two layers to avoid excessive absorption of water or cleansing products.

Please wash them separately. This will help to avoid the grey colour on the white pads.

Yes they are, but please wash them before the first use.

1. Wash before the first use
2. Dip into warm water and wipe away the makeup in a circular motion
3. Repeat until your skin is clean and fresh
4. Put the dirty pads into the laundry bag and then into the washing machine at 40oC (remember to tie the bag tightly) or wash them by hand
5. To dry, you can either put them on a dry towel, a flat surface or hang them by using their tags
6. If you want, you can iron them at low temperature

Fill a pot with compost, push seed down 1cm, press top down firmly. Water regularly and keep in a bright spot. These peas are good for growing all year round due to their hardiness.

Scatter in a small pot of compost, cover, water and keep in a bright place. Alternatively place onto moistened cotton wool or a paper towel.

Fill a pot with compost, push seed down 1cm into soil and cover. Water and keep in a bright spot. For best results grow in Spring and Summer, we have had good results as late as August if looked after indoors in a sunny spot.

Fill a pot with compost, sprinkle seeds and cover. Water and keep in a bright spot.

We have grown these all year round indoors, they can also be grown outdoors in spring, summer and early autumn.

Fill a pot with compost, push seed down 1cm, press top down firmly. Water regularly and keep in a bright spot. These peas are a good for growing all year round due to their hardiness.

Scatter in a small pot of compost, cover, water and keep in a bright place. Alternatively place onto moistened cotton wool or a paper towel.

Fill a pot with compost disc, push seed down 1cm into soil and cover. Water and keep in a bright spot. For best results grow in Spring and Summer, we have had good results as late as August if looked after indoors in a sunny spot.

Fill a pot with compost disc, sprinkle seeds and cover. Water and keep in a bright spot.
We have grown these all year round indoors, they can also be grown outdoors in spring, summer and early autumn.

Place compost disc in a pot or saucer and add warm water. Let soak for a couple of minutes until fully expanded.

Simply pop the seed or seeds in the top and cover over. There is a small circle at the top so you know where to pop the seed.

Just soak seed paper overnight, tear up, plant under a thin layer of soil, and water gently and regularly until seedlings sprout in 1-3 weeks!

Most wildflowers thrive in well drained soils. Wildflowers do not like too rich a compost – they prefer poor soil with few nutrients.

Some do, some don't. Plants of wildflower meadows are perennial, though, so will keep flowering year after year.

Wildflowers take between 14-21 days to germinate.

In the spring the ideal time is between mid March and the end of May. In the autumn the best time is from mid August through to mid October. All year round indoors. 

Yes they are, but please wash them before the first use.

Please wash them separately. We have supplied 2 laundry bags per box. One for white pads and one for black pads. This will help to avoid the grey colour on the white pads

Not at all. Please use especially designed black pads to prevent mascara, eyeliner & lipstick stains.

Only two layers to avoid excessive absorption of water or cleansing products.

Line dry is best as tumble drying is liable to shrink the pads.

1. Wash before the first use
2. Dip into warm water and wipe away the makeup in a circular motion
3. Repeat until your skin is clean and fresh
4. Put the dirty pads into the laundry bag and then in the washing machine for 40^oC (remember to tie the bag tightly) or wash them by hand
5. To dry you can put them on a dry towel or on a flat surface or hang them by using their tags
6. If you want you can iron them at low temperature

We choose bamboo the pandas don’t eat. The species of bamboo we use is called ‘Moso’ Bamboo and the pandas don’t eat this type, they eat ‘arrow’ bamboo, so you can be safe in the knowledge that we don't take any food from the pandas, we love them!

Bamboo is going to be famous soon, watch this space! It really is a wonderful natural material. It can grow up to 1 metre a day, it helps with global warming, and our Moso species outperforms all other bamboos in CO2 absorption and oxygen production. Bamboo is organic and wild and watered by the rain. Our bamboo is controlled by the villagers who practise careful harvest of mature stems for our bamboo storage jars.

Our bamboo jar is fully biodegradable and will safely return to the earth. Although the bamboo we use looks so nice, we always upcycle where we can. Get creative!

NO!!! They are certified 100% bamboo cotton (70% bamboo + 30% organic cotton)

Polyester can be found in all Bamboo Velvet/Velour pads, Bamboo Terry pads and Bamboo Charcoal pads.

Our pads are Bamboo Cotton and they are plastic free!

Yes, our paper packaging is made from recovered paper pulp which would have otherwise been thrown away. It is processed into unbleached ‘craft’ paper. Due to its recycled nature, this paper will vary slightly in its shade depending on the batch.

Yes, no worries please contact [email protected] to discuss setting up your wholesale account.

Yes of course, we want to change the world remember! We absolutely relish working with new retail partners just drop us an email at [email protected]

We are very sorry to hear that. We did not intentionally send you damaged product. Unfortunately, it does happen sometimes that you may receive a damaged item. In that case, please just send us an email to [email protected] and we'll take care of that.

You may return your product within 30 days of receipt for a refund (no questions asked), minus the shipping costs. All products must be returned in original resealable condition. It can not be used and must contain original packing box. Once we receive your return, we will process a refund for the cost of the product and inform you via email.

We accept Visa, Mastercard, American Express and Paypal payments. All transactions are 100% secure.

UK: 2-3 working days

EU: 5-7 working days

Overseas: 7-10 working days

Items ordered before 12 noon will be shipped on the same day, anything ordered after will be shipped the following day apart from Friday when the item(s) will be shipped the following Monday.

We ship all items via Royal Mail.